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Popular Questions
How long can I store it for? Can I freeze it?Are there vegetarian/vegan/gluten free recipes?What if I'm not home for delivery?what's in the box?
How long can I store it for? Can I freeze it?
1. Do I have to eat my food straight away or can I freeze it?
Our recipes can be kept in the fridge for 1 day after delivery. So, if your pasta is delivered on a Monday it should be consumed by the end of Tuesday.
Alternatively, freeze your recipe on the day of delivery for up to a month. Your recipe card will include details on how to defrost your dishes safely.
As general guidelines, to prepare frozen fresh pasta, cook directly from frozen and allow slightly longer (usually around 1-2 minutes more) in the boiling water. For lasagne/oven pasta, defrost it overnight in the fridge and follow the cooking time. Our sauces should be defrosted overnight in the fridge.
2. Can I freeze cooked recipes?
You can freeze your cooked recipes, too. Make sure these recipes have cooled to room temperature within an hour of cooking before you freeze them, and use within one month of freezing. When reheating, your recipe card will have full instructions for how to cook your meals from frozen, and if you misplace this you can find a digital copy below.
Choose Your PastaOur recipes can be kept in the fridge for 1 day after delivery. So, if your pasta is delivered on a Monday it should be consumed by the end of Tuesday.
Alternatively, freeze your recipe on the day of delivery for up to a month. Your recipe card will include details on how to defrost your dishes safely.
As general guidelines, to prepare frozen fresh pasta, cook directly from frozen and allow slightly longer (usually around 1-2 minutes more) in the boiling water. For lasagne/oven pasta, defrost it overnight in the fridge and follow the cooking time. Our sauces should be defrosted overnight in the fridge.
2. Can I freeze cooked recipes?
You can freeze your cooked recipes, too. Make sure these recipes have cooled to room temperature within an hour of cooking before you freeze them, and use within one month of freezing. When reheating, your recipe card will have full instructions for how to cook your meals from frozen, and if you misplace this you can find a digital copy below.
Are there vegetarian/vegan/gluten free recipes?
Yes! We offer meat free, vegan & gluten free pasta dishes on all our weekly menus. Look out for the icons in the corner of our product images. These will tell you whether a dish is meat free, vegan or gluten free. Buon appetito.
BROWSE RECIPES
What if I'm not home for delivery?
No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home. We save your most recent delivery instructions on your account, and this will be used for each new order. If you ever want to update your instructions, simply log into your account, select the 'My Pasta Plans' tab, click 'Edit' under 'Delivery Details', and update your delivery instructions from the drop-down list or select 'Other' to enter your own safe place.
Choose Your Pasta
what's in the box?
All our recipes include everything you need to prepare the dish in question, from fresh pasta, sauce & garnish to simple, step-by-step instructions.
For example, if you purchase Bucatini alla Carbonara, you'll receive a portion of freshly made bucatini pasta, the carbonara sauce, fresh pancetta, cheese to serve, and instructions to prepare the dish. All you need is boiling water and five spare minutes! Buon appetito...
CHOOSE YOUR RECIPESDelivery Questions
Where do you deliver?Do you deliver on bank holidays?What if I'm not home for delivery?My order hasn't arrivedMY order arrived, but...how do i track my order?what time will my order arrive?Will the box fit through my letterbox?DO YOU DELIVER NEXT DAY?MY DELIVERY WASN'T LEFT IN MY SAFE PLACE
Where do you deliver?
We deliver across the UK, 7 days a week, including Northern Ireland, the Channel Islands and Hebrides.
Unfortunately, if you live in the Scottish Highlands or outside mainland Britain (e.g. Northern Ireland or Channel Islands), we aren’t able to deliver to you on a Monday or Sunday.
Choose Your PastaUnfortunately, if you live in the Scottish Highlands or outside mainland Britain (e.g. Northern Ireland or Channel Islands), we aren’t able to deliver to you on a Monday or Sunday.
Do you deliver on bank holidays?
We currently only deliver in Central London during bank holidays, as our delivery partners outside of London don't deliver on these days.
Choose Your Pasta
What if I'm not home for delivery?
No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home. We save your most recent delivery instructions on your account, and this will be used for each new order. If you ever want to update your instructions, simply log into your account, select the 'My Pasta Plans' tab, click 'Edit' under 'Delivery Details', and update your delivery instructions from the drop-down list or select 'Other' to enter your own safe place.
Choose Your Pasta
My order hasn't arrived
We work closely with our delivery partners to ensure every order is delivered to you on time. If your pasta has not been delivered to your designated address by 9pm on the delivery day you selected, please let us know.
We will look into this for you with the delivery partner in charge of your order.
You can reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
Choose Your PastaWe will look into this for you with the delivery partner in charge of your order.
You can reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
MY order arrived, but...
My box is damaged/open:
If this has happened, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
I'm missing an item: If your box is missing anything, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at chef@pastaevangelists.com or on the phone on 020 3828 7042.
My recipe card is missing: You can access a PDF copy of your recipe card through your order confirmation email, or by clicking the button below.
DOWNLOAD RECIPE CARDI'm missing an item: If your box is missing anything, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at chef@pastaevangelists.com or on the phone on 020 3828 7042.
My recipe card is missing: You can access a PDF copy of your recipe card through your order confirmation email, or by clicking the button below.
how do i track my order?
DPD:
The day before delivery we will send you an email with a link to track your order. On delivery day, you will also receive email updates about your order.
YODEL: On delivery day, you will receive an email with a link to track your order. If you have a mobile contact number, you will also receive SMS alerts from Yodel. Kindly note that Yodel deliver between 7 AM and 9 PM.
Central London: On delivery day, we will send you an email once your pasta has been collected by one of our drivers. If your contact number is a mobile number, you will receive an SMS alert when the driver is close.
Choose Your PastaYODEL: On delivery day, you will receive an email with a link to track your order. If you have a mobile contact number, you will also receive SMS alerts from Yodel. Kindly note that Yodel deliver between 7 AM and 9 PM.
Central London: On delivery day, we will send you an email once your pasta has been collected by one of our drivers. If your contact number is a mobile number, you will receive an SMS alert when the driver is close.
what time will my order arrive?
We aim to have all of our deliveries complete by 21:00 each day.
You will receive an ETA on the day of delivery either by email or text message. If a delay is expected, we will get in touch to let you know.
If you aren't home, your parcel will be waiting in a safe place for when you get back.
Choose Your PastaYou will receive an ETA on the day of delivery either by email or text message. If a delay is expected, we will get in touch to let you know.
If you aren't home, your parcel will be waiting in a safe place for when you get back.
Will the box fit through my letterbox?
If you have a standard size letterbox and live in Central London (roughly Zones 1-3), our box will fit through your letterbox.
If it doesn't, don't worry - when you order, we'll ask you for a safe spot where we can leave your box in the event we can't post it through your letterbox.
If you live outside of central London, you will receive your pasta in a larger, insulated parcel. This is designed to keep your pasta fresh at all times and can be left in a safe space if you are not at home at the time of delivery.
Choose Your PastaIf it doesn't, don't worry - when you order, we'll ask you for a safe spot where we can leave your box in the event we can't post it through your letterbox.
If you live outside of central London, you will receive your pasta in a larger, insulated parcel. This is designed to keep your pasta fresh at all times and can be left in a safe space if you are not at home at the time of delivery.
DO YOU DELIVER NEXT DAY?
The short answer is: yes!
Just place your order before 5pm, Monday - Thursday, to get next day delivery. On Sundays, place your order before 3pm. If you live in London we offer same day delivery, just order before 7am.
You'll be able to select your preferred delivery day at checkout.
Choose Your PastaJust place your order before 5pm, Monday - Thursday, to get next day delivery. On Sundays, place your order before 3pm. If you live in London we offer same day delivery, just order before 7am.
You'll be able to select your preferred delivery day at checkout.
MY DELIVERY WASN'T LEFT IN MY SAFE PLACE
We’re really sorry if this has occurred.
We’re always training our drivers and couriers to ensure your safe space instructions are followed.
In the rare event your delivery is not in its safe place, kindly double check other possible spots and ensure it has not been left with a neighbour.
If you still can’t find your delivery, please let our customer care team know and they will be able to help you.
You can reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
Choose Your PastaWe’re always training our drivers and couriers to ensure your safe space instructions are followed.
In the rare event your delivery is not in its safe place, kindly double check other possible spots and ensure it has not been left with a neighbour.
If you still can’t find your delivery, please let our customer care team know and they will be able to help you.
You can reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
Food Questions
WHAT'S IN THE BOX?CAN I RECYCLE THE PACKAGING?Where can I find a list of allergens?How long can I store it for? Can I freeze it?How do I prepare it?Are there vegetarian/vegan/gluten free recipes?Are your meals halal/kosher?What should I do if something is damaged/missing?Where can I find the nutritional information?WHAT IS THE white powder on my pasta?How do I give feedback on the recipes?THE RECIPE I WANT IS SOLD OUTCAN I ORDER FOR THE FUTURE?
WHAT'S IN THE BOX?
All our recipes include everything you need to prepare the dish in question, from fresh pasta, sauce & garnish to simple, step-by-step instructions.
For example, if you purchase Bucatini alla Carbonara, you'll receive a portion of freshly made bucatini pasta, the carbonara sauce, fresh pancetta, cheese to serve, and instructions to prepare the dish. All you need is boiling water and five spare minutes! Buon appetito...
Choose Your RecipesFor example, if you purchase Bucatini alla Carbonara, you'll receive a portion of freshly made bucatini pasta, the carbonara sauce, fresh pancetta, cheese to serve, and instructions to prepare the dish. All you need is boiling water and five spare minutes! Buon appetito...
CAN I RECYCLE THE PACKAGING?
At Pasta Evangelists, we do everything we can engage sustainably & responsibly with the world around us.
Our boxes are made from 100% recyclable cardboard, and any plastic within your box (e.g. for our sauces, or garnish pots) can also go in the recycling bin.
At present, the only packaging that cannot be recycled is our ice packs (we're working on this!). However, you can freeze these and you can use them at your next picnic.
Alternatively, contact our customer care team & we'll happily provide you a return label, free of charge, for you to send these back to us for reuse.
If you live outside of Central London, you will also 100% recyclable, paper-based insulating liner. This keeps your pasta chilled for up to 50 hours and is also vegan & food safe.
Choose Your RecipesOur boxes are made from 100% recyclable cardboard, and any plastic within your box (e.g. for our sauces, or garnish pots) can also go in the recycling bin.
At present, the only packaging that cannot be recycled is our ice packs (we're working on this!). However, you can freeze these and you can use them at your next picnic.
Alternatively, contact our customer care team & we'll happily provide you a return label, free of charge, for you to send these back to us for reuse.
If you live outside of Central London, you will also 100% recyclable, paper-based insulating liner. This keeps your pasta chilled for up to 50 hours and is also vegan & food safe.
Where can I find a list of allergens?
Pasta Evangelists handles all 14 allergens prescribed in legislation.
Whilst we have implemented and maintain safety practices and take all reasonable precautions to prevent cross-contamination, we cannot guarantee that our products will not contain traces of these allergens.
If you have any concerns about an allergy, please contact us at chef@pastaevangelists.com ahead of placing your order for further information.
Choose Your PastaWhilst we have implemented and maintain safety practices and take all reasonable precautions to prevent cross-contamination, we cannot guarantee that our products will not contain traces of these allergens.
If you have any concerns about an allergy, please contact us at chef@pastaevangelists.com ahead of placing your order for further information.
How long can I store it for? Can I freeze it?
1. Do I have to eat my food straight away or can I freeze it?
Our recipes can be kept in the fridge for 1 day after delivery. So, if your pasta is delivered on a Monday it should be consumed by the end of Tuesday.
Alternatively, freeze your recipe on the day of delivery for up to a month. Your recipe card will include details on how to defrost your dishes safely.
As general guidelines, to prepare frozen fresh pasta, cook directly from frozen and allow slightly longer (usually around 1-2 minutes more) in the boiling water. For lasagne/oven pasta, defrost it overnight in the fridge and follow the cooking time. Our sauces should be defrosted overnight in the fridge, or in a microwave for 2 minutes.
2. Can I freeze cooked recipes?
You can freeze your cooked recipes, too. Make sure these recipes have cooled to room temperature within an hour of cooking before you freeze them, and use within one month of freezing. When reheating, your recipe card will have full instructions for how to cook your meals from frozen, and if you misplace this you can find a digital copy below.
BROWSE RECIPE CARDSOur recipes can be kept in the fridge for 1 day after delivery. So, if your pasta is delivered on a Monday it should be consumed by the end of Tuesday.
Alternatively, freeze your recipe on the day of delivery for up to a month. Your recipe card will include details on how to defrost your dishes safely.
As general guidelines, to prepare frozen fresh pasta, cook directly from frozen and allow slightly longer (usually around 1-2 minutes more) in the boiling water. For lasagne/oven pasta, defrost it overnight in the fridge and follow the cooking time. Our sauces should be defrosted overnight in the fridge, or in a microwave for 2 minutes.
2. Can I freeze cooked recipes?
You can freeze your cooked recipes, too. Make sure these recipes have cooled to room temperature within an hour of cooking before you freeze them, and use within one month of freezing. When reheating, your recipe card will have full instructions for how to cook your meals from frozen, and if you misplace this you can find a digital copy below.
How do I prepare it?
As long as you’ve got a pan & boiling water, you’re all set! It only takes 3-5 minutes to cook the fresh pasta. The sauce only needs a couple of minutes to be heated through in a large pan until steaming. Combine the drained pasta with the heated sauce, then top with the garnish.
There will always be a recipe card included in your box to provide more detailed instructions for each dish. You can access a digital copy of all our recipe cards by clicking the link below.
SEE RECIPE CARDSThere will always be a recipe card included in your box to provide more detailed instructions for each dish. You can access a digital copy of all our recipe cards by clicking the link below.
Are there vegetarian/vegan/gluten free recipes?
Yes, there are vegetarian and vegan dishes on all our weekly menus! Look out for the icons in the corner of our product images. These will tell you whether a dish is vegan or vegetarian.
Unfortunately, we have temporarily stopped offering gluten free products whilst we make some improvements to the range. Bear with us, we'll be back shortly! Grazie for your patience.
BROWSE RECIPESUnfortunately, we have temporarily stopped offering gluten free products whilst we make some improvements to the range. Bear with us, we'll be back shortly! Grazie for your patience.
Are your meals halal/kosher?
The meat used in our recipes is not Halal or Kosher. For those seeking Halal options, we recommend looking for the ''(Vegetarian)'' or ''(Vegan)'' ending at the end of a recipe's name on our menu.
BROWSE RECIPES
What should I do if something is damaged/missing?
If a part of your meal is damaged/missing, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible.
You can reach us by email at chef@pastaevangelists.com or on the phone on 020 3514 8374.
Choose Your Pasta
Where can I find the nutritional information?
You'll find nutritional information for all our recipes on our website (click the recipe on our menu and scroll down) or in our physical recipe booklets that are included with your order. Alternatively, find a digital copy of our recipe cards below.
SEE RECIPE CARDS
WHAT IS THE white powder on my pasta?
As our pasta is a freshly made, artisan product, it can sometimes stick together. To limit this from happening, we coat the pasta with rice flour. If you have an excess of this on your pasta, simply shake it off before adding to your boiling water.
Choose Your Pasta
How do I give feedback on the recipes?
As a small business, we love to hear any feedback you might have about our recipes, or ideas & requests for future menus.
You can send your feedback directly to our head chef at food@pastaevangelists.com
Choose Your PastaYou can send your feedback directly to our head chef at food@pastaevangelists.com
THE RECIPE I WANT IS SOLD OUT
We do our best to forecast how many servings of a recipe we'll need to satisfy demand. Occasionally, one or two dishes are particularly popular and sell out. This is normally on a Friday, or very rarely Thursday, when we begin switching production to the following week's recipes.
We therefore recommend placing your order as early as possible in the week for maximum choice. If you're an existing customer and you see that a recipe you've chosen for your next delivery is sold out on our website menus, don't worry: these are reserved for you. As an existing customer, you manage your choices by logging in to your account and going to 'My Pasta Plan'.
BROWSE RECIPESWe therefore recommend placing your order as early as possible in the week for maximum choice. If you're an existing customer and you see that a recipe you've chosen for your next delivery is sold out on our website menus, don't worry: these are reserved for you. As an existing customer, you manage your choices by logging in to your account and going to 'My Pasta Plan'.
CAN I ORDER FOR THE FUTURE?
You are able to order up to 3 weeks in advance.
It's easy to manage your orders. Simply log into your account, select 'My Pasta Plan', and then choose the recipes you'd like to receive in your upcoming deliveries.
BROWSE RECIPESIt's easy to manage your orders. Simply log into your account, select 'My Pasta Plan', and then choose the recipes you'd like to receive in your upcoming deliveries.
Pasta Plan Help
How do I start a Pasta Plan?What are the benefits of a Pasta Plan?CAN I CHOOSE THE RECIPES YOU SEND ME?WHEN WILL I BE CHARGED FOR MY DELIVERIES?HOW DO I SKIP A DELIVERY?Can I cancel my Pasta Plan?Which payment methods do you accept?How do I update the email address on my account?I’ve received an email with recipes I haven’t chosen, what do I do?There was an error with billingMy address has changed, how do i update this?I've forgotten my passwordHow do I see my order history?What’s the difference between pausing and skipping?How do I change my delivery day?What's the cut-off time to choose my recipes / edit my order?Why haven’t I received any reminder emails?How do I manage multiple Pasta Plans?
How do I start a Pasta Plan?
Once you've selected the recipes for your first delivery/deliveries, we'll ask how often you want to receive a delivery going forward. Whether weekly, fortnightly or monthly, this is completely up to you.
When you've confirmed your order, you'll be able to log in to your account and manage it everything, including selecting your dishes for your future deliveries, your dietary preferences, delivery frequency, change dates and more!
START A PASTA PLAN NOWWhen you've confirmed your order, you'll be able to log in to your account and manage it everything, including selecting your dishes for your future deliveries, your dietary preferences, delivery frequency, change dates and more!
What are the benefits of a Pasta Plan?
Our pasta plans are commitment-free and can be cancelled at any time.
As well as enjoying free delivery on every order you , can personalise your delivery frequency to match your needs. Choose, for example, between weekly, fortnightly or monthly delivery frequency, or pause deliveries entirely when you go on holiday.
START A PASTA PLAN NOWAs well as enjoying free delivery on every order you , can personalise your delivery frequency to match your needs. Choose, for example, between weekly, fortnightly or monthly delivery frequency, or pause deliveries entirely when you go on holiday.
CAN I CHOOSE THE RECIPES YOU SEND ME?
Of course! Ahead of each delivery, we'll email you to let you know which dishes our chef is planning to send you (based on the dietary preferences you give us when setting up your pasta plan).
You'll be able to amend the choices if you'd prefer something else.
If you don’t eat seafood, no problem: simply untick this preference box in your account and our chef will never select seafood recipes to send you.
Choose Your PastaYou'll be able to amend the choices if you'd prefer something else.
If you don’t eat seafood, no problem: simply untick this preference box in your account and our chef will never select seafood recipes to send you.
WHEN WILL I BE CHARGED FOR MY DELIVERIES?
Your saved payment card, will be automatically charged 48 hours before you are due to receive your next delivery.
Want to skip a delivery? No problem, just login to your account and go to 'My Pasta Plan', where you can skip deliveries, pause or cancel anytime.
Choose Your PastaWant to skip a delivery? No problem, just login to your account and go to 'My Pasta Plan', where you can skip deliveries, pause or cancel anytime.
HOW DO I SKIP A DELIVERY?
Log into your account, click on the delivery date you would like to skip and you'll be given the option to skip this delivery.
If you do this in error, simply click on the date again to let us know you'd like a delivery that week.
LOG INIf you do this in error, simply click on the date again to let us know you'd like a delivery that week.
Can I cancel my Pasta Plan?
Yes. Our pasta plans are commitment-free.
Going on holiday? We recommend pausing your plan for as many weeks as you wish. You can also change the delivery frequency if you'd simply like to receive a delivery less often.
Still wish to cancel? No problem - you can contact us at chef@pastaevangelists.com or call us on 02035148374 and our Customer Success Team will be more than happy to assist.
LOG INGoing on holiday? We recommend pausing your plan for as many weeks as you wish. You can also change the delivery frequency if you'd simply like to receive a delivery less often.
Still wish to cancel? No problem - you can contact us at chef@pastaevangelists.com or call us on 02035148374 and our Customer Success Team will be more than happy to assist.
Which payment methods do you accept?
We accept all credit card or debit card with the Visa, Mastercard or American Express logos. Unfortunately, we are unable to accept Paypal at this time.
Choose Your Pasta
How do I update the email address on my account?
Please contact us at chef@pastaevangelists.com & we'll happily update your email address for you.
Choose Your Pasta
I’ve received an email with recipes I haven’t chosen, what do I do?
If you don't choose recipes for your upcoming delivery within your account, our chefs will choose recipes they think you'll like based on your preferences.
You can always log into your account and change these choices up before the cut off time stated in the email advising you of our chef's choices for you.
If you would like to skip this delivery, simply follow the link in the email, tap the date and click 'skip'.
LOG INYou can always log into your account and change these choices up before the cut off time stated in the email advising you of our chef's choices for you.
If you would like to skip this delivery, simply follow the link in the email, tap the date and click 'skip'.
There was an error with billing
If a payment fails, you will receive a billing error email from us. You will also see an error message when you log into your Pasta Evangelists account.
There are many reasons billing might be unsuccessful, and so we always suggest contacting your bank first if you are unsure why this might have happened.
We will automatically try and take the payment again at 10am the following morning. This gives you time to update your card details if these have expired.
If you no longer see an error in your account, billing has been successful. For customer security, please also be sure that your billing address in your account is identical to the one associated with your card.
LOG INThere are many reasons billing might be unsuccessful, and so we always suggest contacting your bank first if you are unsure why this might have happened.
We will automatically try and take the payment again at 10am the following morning. This gives you time to update your card details if these have expired.
If you no longer see an error in your account, billing has been successful. For customer security, please also be sure that your billing address in your account is identical to the one associated with your card.
My address has changed, how do i update this?
Simply log into your account online using the button below and you'll be able to update your address.
log in
I've forgotten my password
You can use the "Forgotten Password" link below to reset your password.
FORGOTTEN PASSWORD
How do I see my order history?
If you would like to see your order history, simply log into your account and you will see an itemised list of each of your orders.
LOG IN
What’s the difference between pausing and skipping?
You can prevent a delivery by pausing or skipping. Here's the difference:
Pausing your plan: When you pause your Pasta Plan, this will put all of your future upcoming orders on hold, meaning that orders will not automatically be generated to be delivered at your chosen frequency.
Skipping a delivery: If you choose to skip a specific delivery, we will not send you pasta on the day/s that you have skipped. Your Pasta Plan orders will continue as normal once the skipped date/s have passed.
In both cases, kindly note that, if you have an upcoming delivery, you will need to pause your Pasta plan by 0:00 the day before this delivery to ensure that no payment is taken.
LOG INPausing your plan: When you pause your Pasta Plan, this will put all of your future upcoming orders on hold, meaning that orders will not automatically be generated to be delivered at your chosen frequency.
Skipping a delivery: If you choose to skip a specific delivery, we will not send you pasta on the day/s that you have skipped. Your Pasta Plan orders will continue as normal once the skipped date/s have passed.
In both cases, kindly note that, if you have an upcoming delivery, you will need to pause your Pasta plan by 0:00 the day before this delivery to ensure that no payment is taken.
How do I change my delivery day?
To change your preferred delivery day (i.e. for all future deliveries):
Log into your account, visit 'My Pasta Plan', select 'Change Delivery Preferences' and choose your preferred delivery day and frequency. Once confirmed, this change will automatically reflect on your calendar.
To change the day of a specific delivery, but not your default delivery day:
Log into your account, visit 'My Pasta Plan', find the week of the delivery in question and click on the new day you'd like to receive the delivery. You will see your calendar change, confirming this. If you have already selected your meals for that week, they will remain the same, but just have a new delivery date. You can double-check this by scrolling down to 'Upcoming Deliveries'.
LOG INLog into your account, visit 'My Pasta Plan', select 'Change Delivery Preferences' and choose your preferred delivery day and frequency. Once confirmed, this change will automatically reflect on your calendar.
To change the day of a specific delivery, but not your default delivery day:
Log into your account, visit 'My Pasta Plan', find the week of the delivery in question and click on the new day you'd like to receive the delivery. You will see your calendar change, confirming this. If you have already selected your meals for that week, they will remain the same, but just have a new delivery date. You can double-check this by scrolling down to 'Upcoming Deliveries'.
What's the cut-off time to choose my recipes / edit my order?
You are able to edit upcoming orders up to 11:59pm, 48 hours before your scheduled delivery. To do so, log into your account, visit 'My Pasta Plan', and scroll down to 'Upcoming Deliveries'.
Here, you'll also be able to let us know what you'd like to receive in future deliveries.
Payment will be taken at around 02:00am, 48 hours before delivery.
LOG INHere, you'll also be able to let us know what you'd like to receive in future deliveries.
Payment will be taken at around 02:00am, 48 hours before delivery.
Why haven’t I received any reminder emails?
You should receive a reminder email 2 days before your next scheduled delivery with information about the recipes our chef is planning to send you.
If you haven’t received this, please check that the email address you used to register with us is correct.
If it is, check your junk/spam folder to make sure our emails aren’t hiding in there.
Choose Your PastaIf you haven’t received this, please check that the email address you used to register with us is correct.
If it is, check your junk/spam folder to make sure our emails aren’t hiding in there.
How do I manage multiple Pasta Plans?
1. How do I see all my Pasta Plans?
It's easy to manage multiple pasta plans within your account.
Simply log in, click 'My Pasta Plan', and here you'll find a list of all of your plans subscriptions (active, paused or cancelled). Double-click the plan that you would like to update and it will take you directly to the dashboard for that plan.
2. What can I do with multiple Pasta Plans? You are able to have several plans on your account at once to suit your needs.
> Receiving two deliveries each week: If you would like to receive several deliveries each week on different days, you are able to do this by having a plan for each day of the week that you would like to receive pasta. You are able to manage these as you wish by logging into your account, going to 'My Pasta Plans', and double- clicking the plan that you would like to edit/update.
> Sending frequent deliveries to multiple addresses: If you would like to send deliveries to multiple addresses, you are able to do this by having a plan for each of the addresses that you would like us to deliver to.
To make any changes to any of these plans simply log into your account, go to 'My Pasta Plans', and double-click the plan that you would like to edit/update.
If you require any further assistance, please contact our customer care team at chef@pastaevangelists.com.
LOG INSimply log in, click 'My Pasta Plan', and here you'll find a list of all of your plans subscriptions (active, paused or cancelled). Double-click the plan that you would like to update and it will take you directly to the dashboard for that plan.
2. What can I do with multiple Pasta Plans? You are able to have several plans on your account at once to suit your needs.
> Receiving two deliveries each week: If you would like to receive several deliveries each week on different days, you are able to do this by having a plan for each day of the week that you would like to receive pasta. You are able to manage these as you wish by logging into your account, going to 'My Pasta Plans', and double- clicking the plan that you would like to edit/update.
> Sending frequent deliveries to multiple addresses: If you would like to send deliveries to multiple addresses, you are able to do this by having a plan for each of the addresses that you would like us to deliver to.
To make any changes to any of these plans simply log into your account, go to 'My Pasta Plans', and double-click the plan that you would like to edit/update.
If you require any further assistance, please contact our customer care team at chef@pastaevangelists.com.
Vouchers & Gift Codes
My discount code isn't workingHow do I add my referral reward credit?My referral reward is "pending"I have a gift card but my code isn't working?How do gift plans work?
My discount code isn't working
Some common reasons your discount code may not be working include:
1. It may have expired. Many codes automatically expire after a certain time when an offer has ended.
2. You may be an existing customer attempting to use a code reserved for new customers
If you're still having a problem using a discount code, please contact our customer support at chef@pastaevangelists.com.
Choose Your Pasta1. It may have expired. Many codes automatically expire after a certain time when an offer has ended.
2. You may be an existing customer attempting to use a code reserved for new customers
If you're still having a problem using a discount code, please contact our customer support at chef@pastaevangelists.com.
How do I add my referral reward credit?
You are able to add your referral code to your account by logging in, clicking ‘Store Credits’, and then entering your unique referral code.
This should update the total on your account, and show automatically.
When placing your next order, our system will automatically deduct from your store credit first, and any outstanding balance will be taken from your authorised payment method.
LOG INThis should update the total on your account, and show automatically.
When placing your next order, our system will automatically deduct from your store credit first, and any outstanding balance will be taken from your authorised payment method.
My referral reward is "pending"
If you are experiencing difficulty receiving your referral reward, please contact our customer care team and they will look into this for you.
Please note: our customer support team will be unable to assist you if there is evidence you have referred yourself. As we are a small business, please be mindful of this.
You can reach us at chef@pastaevangelists.com.
Choose Your PastaPlease note: our customer support team will be unable to assist you if there is evidence you have referred yourself. As we are a small business, please be mindful of this.
You can reach us at chef@pastaevangelists.com.
I have a gift card but my code isn't working?
Having issues with your gift code at checkout? Sign up for a Pasta Evangelists account using the link below and then contact our customer care team. They will be able to apply your gift code to your account as store credit on your behalf.
CREATE ACCOUNT
How do gift plans work?
When the recipient activates their gift plan by contacting our customer support team, we'll add gift credits equivalent to the original purchase amount to their Pasta Evangelists account. These gift credits which will be deducted over time as the recipient's pasta deliveries occur.
Choose Your PastaSomething Else
HOW IS CORONAVIRUS AFFECTING PASTA EVANGELISTS?Can I cancel or amend my order?i placed an order with the wrong addressDO YOU OFFER EVENTS OR CLASSES?I haven't been sent any tickets for my event
HOW IS CORONAVIRUS AFFECTING PASTA EVANGELISTS?
1. Is the Pasta Evangelists service affected by coronavirus?
You will still be able to order from us just like before. The only change is we no longer require you to sign for the delivery.
2. What is Pasta Evangelists doing to protect against coronavirus? The safety of our employees and our customers’ health is always our number one priority. We have created a number of extra health and safety measures to ensure that we adhere to all government-issued guidelines at all times.
3. Can coronavirus be spread through food? There is no evidence of transmission through food.
4. Can I have a contactless delivery? Yes. Simply leave a note in your delivery instructions when placing an order to inform the driver where you would like your pasta to be left.
Choose Your Pasta2. What is Pasta Evangelists doing to protect against coronavirus? The safety of our employees and our customers’ health is always our number one priority. We have created a number of extra health and safety measures to ensure that we adhere to all government-issued guidelines at all times.
3. Can coronavirus be spread through food? There is no evidence of transmission through food.
4. Can I have a contactless delivery? Yes. Simply leave a note in your delivery instructions when placing an order to inform the driver where you would like your pasta to be left.
Can I cancel or amend my order?
We require at least 48 hours notice in order to cancel or amend an order. Please call us on 0203 514 8374 and we can assist you further with this.
Choose Your Pasta
i placed an order with the wrong address
Please contact us with ample notice at chef@pastaevangelists.com & we’ll change your address ahead of your delivery.
Choose Your Pasta
DO YOU OFFER EVENTS OR CLASSES?
We certainly do - led by our head chef, Roberta, nonetheless!
Click the button below to see our upcoming events.
BROWSE EVENTSClick the button below to see our upcoming events.
I haven't been sent any tickets for my event
All our events are paperless. All we need is a copy of your confirmation email with your order number on when you arrive.
Choose Your Pasta