Refund policy
Our pasta, sauces and garnishes are sent out in insulated packaging to ensure they remain fresh. If the food we deliver to you does not seem fresh, please contact our Customer Support team at chef@pastaevangelists.com to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or store credit. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for store credit. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Damage
While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for store credit or a re-delivery. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Other Issues
If you should have any concerns with your meals, please contact our Customer Support team at chef@pastaevangelists.com to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or store credit. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for store credit or a re-delivery. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Non-Delivery
While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don't arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or store credit. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
Returns
Due to the perishable nature of our fresh pasta meals, we are unable to accept returns. We offer our customers store credit or replacement delivery if our meals are not delivered to an acceptable quality, as detailed above.
When returning a Pasta Making Kit, the items must be unused and in the same condition as received. Please contact us at chef@pastaevangelists.com and we will provide you with a tracked return label. If you choose to return the item to us using your own courier kindly let us know at chef@pastaevangelists.com and we will provide you with the return address. If you should choose to return the item to us using your own courier, you acknowledge that you are responsible for providing the courier with the correct delivery details, you are liable for the delivery fee, and that the package must be sent via a tracked service; so that you as a the customer and we as the receiver can track the delivery. For either delivery case, please ensure you retain your proof of postage.
Product availability and substitution
Our fresh ingredients are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
